Privacy Policy
This Privacy Policy explains how StemVera Health (“StemVera,” “we,” “us”) collects, uses, and shares personal information when you use our website and services.
Effective Date
01-01-2025
Last Updated
01-01-2026
Quick links
Information we collect
How we use info
Sharing
Cookies
Security
Retention
Your rights
State privacy rights
Contact
Summary of Key Points
We collect information you provide, (e.g., contact info, intake details) and information collected automatically (e.g., device data, cookies).
We use information to provide telehealth services, process payments, ship orders (when applicable), provide support, prevent fraud, and improve the website.
We share information with providers, pharmacies, service vendors (e.g., hosting, payments), and as required by law.
Health information may be protected under HIPAA in certain contexts; see our HIPAA Notice of Privacy Practices for PHI handling.
You may have privacy rights depending on your state (access, deletion, correction, opt-out of targeted ads/sale where applicable).
Important: This policy is not medical advice. If you need emergency care, call 911.
What This Policy Covers
This policy applies to personal information collected through:
StemVera.com and pages that link to this policy
Online forms, intake flows, scheduling, and communications on the site
Customer support interactions, email, phone, chat (where available)
Orders/checkout experiences (including if handled through a separate subdomain)
What This Policy Does Not Cover
Third-party websites or services linked from our site (their policies apply).
Information we collect
1)Information you provide to us
Contact information: name, email, phone, address
Account/verification: login/authentication data (if applicable)
Payments: billing address, transaction details (payment card data is processed by our payment providers, not stored by us directly)
Telehealth intake details: health history, symptoms, goals, medication history, photos (if provided), and other information you submit for a clinical review
Communications: messages to support, provider communications via platform tools
2) Information collected automatically
Device and usage data: IP address, browser type, device identifiers, pages viewed, clicks, time spent, referring URLs
Log data: timestamps, errors, diagnostic data for security and performance
Cookies and similar tech: used for site functionality, analytics, and (where enabled) advertising/measurement
3) Information from third parties
We may receive information from service providers who help us operate the site (e.g., payment processing confirmations, shipping updates, fraud prevention signals).
Remove or narrow this section if you truly receive nothing from vendors.
Health information and HIPAA
Some information you share (such as telehealth intake details) may be considered health information. Where StemVera (and/or our clinical partners) acts as a HIPAA covered entity or business associate, we handle protected health information (“PHI”) according to HIPAA rules and our HIPAA Notice of Privacy Practices. :contentReference[oaicite:0]{index=0}
See also: HIPAA Notice of Privacy Practices → /hipaa-notice-of-privacy-practices
Note: This Privacy Policy is intended to explain broader website/service privacy practices and state privacy rights; the HIPAA notice focuses on PHI rights and disclosures.
How we use your information
We use personal information to:
Provide telehealth services (intake review, clinical communications, care coordination)
Process payments and manage transactions
Fulfill prescriptions and ship orders (when prescribed) and provide order status updates
Provide customer support and respond to requests
Maintain safety and security (fraud prevention, abuse monitoring, audits
Improve the website (analytics, debugging, feature development)
Marketing and communications (only as permitted by law and your choices; you can opt out of marketing emails
Comply with legal obligations and enforce our terms
When and with whom we share information
1) Clinical care partners
We may share information with:
Licensed providers involved in your evaluation and care
Licensed pharmacies that dispense and ship prescribed medication
Labs if lab services are recommended and you choose to proceed
2) Service providers (vendors)
We may share information with vendors that help us operate the platform, such as:
Hosting and infrastructure providers
Payment processors
Customer support tools
Analytics and performance monitoring
Fraud prevention/security services
Shipping/logistics partners (order tracking and delivery
3) Legal and safety disclosures
We may disclose information if required to comply with law, respond to lawful requests, protect safety, prevent fraud, or enforce our rights.
4) Business transfers
If we’re involved in a merger, acquisition, financing, or sale, information may be transferred as part of that transaction.
Cookies and similar technologies
We use cookies to support site functionality and understand how visitors use our services. Some cookies may be optional (analytics/advertising) and can be managed through cookie preferences, where available. :contentReference[oaicite:1]{index=1}
See: Cookie Policy → /cookie-policy
How long we keep information
We keep personal information only as long as needed to provide services, meet legal/clinical record obligations (where applicable), resolve disputes, and enforce agreements. When we no longer need information, we delete, de-identify, or securely store it until deletion is feasible.
(Optional) Add a simple retention table if your compliance team has exact timelines by category.
How we protect information
You agree not to:
We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.
If you are receiving telehealth services through the platform, communications may be encrypted and records are stored securely with access limited to authorized care teams, consistent with HIPAA expectations.
Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a minor has provided information, contact us and we will take appropriate steps.
Your choices
Marketing emails: you can unsubscribe using the link in any marketing email.
Cookies: manage cookie preferences via the cookie banner/preference center (where available) or browser settings.
Access and updates: you can request access, correction, or deletion as described below.
State-specific privacy rights (U.S.)
Depending on where you live, you may have rights to: -
Access/know what data we process
Correct inaccuracies
Delete personal data
Obtain a portable copy (data portability)
Opt out of targeted advertising and certain data sharing/sale (where applicable) :contentReference[oaicite:3]{index=3}
California (CCPA/CPRA)
California residents may have the right to opt out of the “sale” or “sharing” of personal information,
request correction
request deletion
and access information we maintain
subject to legal exceptions. :contentReference[oaicite:4]{index=4}
(If you honor Global Privacy Control, state it here. If not, add a plan to implement if required/desired.)
Colorado / Virginia and similar state laws
Residents in states with comprehensive privacy laws may have rights to access,
correct,
delete,
data portability,
and opt out of targeted advertising/sale/profiling in certain contexts. :contentReference[oaicite:5]{index=5}
How to submit a privacy request
You (or an authorized agent, where applicable) can submit requests by:
Email: privacy@stemvera.com, info@stemvera.com
Phone: 888-902-4781
Web form (recommended): /privacy-request
Verification + response timing
We will verify your identity before processing certain requests. We generally respond within the timeframe required by applicable law (often 45 days, sometimes extendable).
(Add appeals process language if required by the state law you fall under.
Non-discrimination
We will not discriminate against you for exercising privacy rights.
Updates to this Privacy Policy
We may update this policy from time to time. If we make material changes, we will post the updated policy and revise the “Last Updated” date.
Contact us
Questions about privacy or this policy?
StemVera Health, Privacy Team
Call Us
888-902-4781
Mail Us
info@stemvera.com