Telehealth Consent: Patient Rights, Privacy, and Technology Risks
Telehealth lets you receive care through secure video, phone, and online messaging, without an in-person visit. This page explains what to expect, your rights, the limitations of telehealth, and how consent is documented.
Effective Date
01-01-2025
Last Updated
01-01-2029
Get Started
Contact Support
Licensed provider review (eligibility determined clinically)
Secure communications + privacy protections (HIPAA-aligned)
You can withdraw telehealth consent anytime
Not for emergencies. If you think you may have an emergency, call 911.
What Is Telehealth? Overview of Virtual Healthcare Services
Telehealth is the delivery of healthcare services using electronic communication when you and the provider are not in the same physical location.
Telehealth may include: -
Secure video visits -
Phone visits (when appropriate) -
Secure messaging and digital intake forms -
Remote review of health history, symptoms, photos (if provided), and lab results (if applicable)Telehealth can be a convenient way to access care, but it has limitations compared to in-
person evaluation.
Your rights as a patient
When using telehealth, you have the right to: -
Know the identity, credentials, and state licensure of your provider -
Ask questions and receive clear explanations of recommendations and options -
Request clarification at any time - Decline telehealth and seek in-person care instead -
Withdraw consent for telehealth at any time (see “Withdrawing consent” below) -
Request a copy of your records and (with your permission) share them with your primary care provider
What to expect from a StemVera telehealth visit
Complete your intake
You’ll answer questions about your health history, symptoms, goals, medications, and other relevant information.
Provider review
A licensed provider reviews your intake and may ask follow-up questions if needed.
Clinical decision
The provider determines whether telehealth is appropriate for your situation and whether treatment is clinically appropriate. Telehealth may not be suitable for every condition.
Treatment plan (if approved)
If you’re approved for treatment, your plan may include lifestyle guidance, follow-up check-ins, and/or prescriptions where clinically appropriate and permitted by law.
Ongoing support and follow-up
You may receive instructions on follow-up, monitoring, and when to seek in-person evaluation.
Dev note: If you have a standard response-time policy for messages, add it here as a short “Communication & response times” sub-section.
Identity and location confirmation
Because telehealth is regulated based on where the patient is located, you will be asked to confirm: -
Your identity (full legal name and additional verification if required) -
Your current physical location (state) at the time of care
If your location changes, you must tell us. If a provider is not licensed/authorized in your location, care may be limited or unavailable.
Benefits and limitations of telehealth
Potential benefits
Convenient access to care without travel
Faster access for non-emergency concerns
Ongoing follow-up options via secure digital tools
Limitations
Telehealth may be limited by: -
Inability to perform certain hands-on physical exams
Incomplete information (for example, missing vitals, labs, or in-person diagnostics)
Technology issues (poor connection, audio/video problems)
Need for in-person referral if the standard of care cannot be met virtually
If telehealth is not appropriate, the provider may recommend in-person evaluation, urgent care, or emergency care depending on the situation.
Technology risks and technical failures
Telehealth relies on technology that can fail. Possible issues include: -
Dropped calls or video disruptions
Delays due to internet or device problems
Inability to complete a visit as scheduled
Rare privacy or security risks despite safeguards
Technical failure clause (recommended)
You acknowledge that technical failures can occur and that information may be delayed, interrupted, or (rarely) lost due to technology errors outside our control.
Dev note: Legal can tighten the exact “hold harmless” wording based on your risk posture.
Privacy and security
We use safeguards designed to protect your personal and health information. Telehealth communications may be encrypted and handled using privacy and security practices intended to align with HIPAA expectations.
Important: No method of transmission is 100% secure. Despite safeguards, there is always a small risk of unauthorized access or disclosure.
Your privacy responsibilities
To reduce privacy risk on your end:
Choose a private, quiet location for visits
Use headphones when possible
Avoid public Wi-Fi if you can
Keep your device secured with a passcode
Not for emergencies
Telehealth services are not appropriate for medical emergencies. If you have urgent or life-threatening symptoms (for example:
chest pain, trouble breathing, severe allergic reaction, severe bleeding, or suicidal thoughts), call 911 or go to the nearest emergency room immediately.
Prescriptions and medication fulfillment
Submitting an intake form does not guarantee a prescription.
Prescribing decisions are made solely by the licensed provider based on clinical appropriateness and applicable laws.
Providers may require additional information (follow-up questions, labs, photos, or an in-person evaluation) before prescribing. - If prescribed, medications may be dispensed and shipped by a licensed pharmacy.
Optional: Add a link to Cancellation Policy and Medical Disclaimer.
Continuity of care and your medical records
Telehealth encounters generate records just like in-person care.
Your record may include intake submissions, messages, visit notes, prescriptions, lab results (if applicable), and consent documentation.
You may request access to your records and, with your permission, we can share relevant information with your primary care provider or other members of your care team when appropriate.
Withdrawing consent
You can withdraw consent for telehealth at any time by notifying us and stopping use of telehealth services. Withdrawing consent may limit or end our ability to provide care through the platform.
How to withdraw:
Email info@stemvera.com or call 888-902-4781
Feedback and complaints
We welcome feedback about your experience and the platform.
If you have a complaint about clinical care, you may:
Contact StemVera Support, and/or
File a complaint with the medical board in the state where you received care (your provider can help confirm board details if needed)
Consent acknowledgment
Patient Name:
Date:
Time:
Update Signature:
Checkbox
I agree to the Privacy Policy
I confirm my identity is accurate and the information I provided is truthful and complete.
I confirm my current physical location (state) at the time of care is:
I understand telehealth has benefits and limitations and may not be appropriate for all conditions.
I understand there are technology risks, including interruptions or rare privacy risks, and I accept these risks.
I understand this service is not for emergencies and I will call 911 for urgent or life-threatening symptoms.
I consent to receive care via telehealth (video/phone and/or secure messaging) as determined appropriate by the provider.
I consent to the use of electronic communications related to my care, including follow-ups and care instructions.
I understand I can withdraw telehealth consent at any time by contacting StemVera.
Contact support
Call Us
888-902-4781
Mail Us
info@stemvera.com