Terms of Service for Using This Telehealth Platform

These Terms of Service (“Terms”) govern your access to and use of the StemVera website, forms, messaging tools, and telehealth services (collectively, the “Platform”).

Effective Date

02-17-2026

Last Updated

02-17-2026

If you do not agree: do not use the Platform.

Quick links

Eligibility

Telehealth & Medical Disclaimer

Prescriptions

Payments

Cancellations/Refunds

Acceptable Use

IP

Liability

Contact

Key StemVera Telehealth Terms and Definitions

“StemVera,” “we,” “us,” “our” means StemVera Health and its affiliates and contractors operating the Platform.

“Provider” means an independent, licensed healthcare professional who provides telehealth services through the Platform.

“Services” means telehealth consultations (live video/phone or message-based/asynchronous), care coordination, and prescription facilitation.

“Pharmacy” means a licensed pharmacy that dispenses and ships medications prescribed by a Provider.

Eligibility and service availability

You may use the Platform only if:

You are located in a U.S. state where our Providers are licensed/authorized to provide telehealth services, and

You can form a legally binding agreement.

We may refuse service, limit features, or restrict certain treatments based on state laws, medical appropriateness, or operational considerations.

Telehealth services and consent

Telehealth involves the delivery of healthcare services using electronic communications between you and a Provider who are not in the same physical location.

By using the Platform, you:

Consent to receive care via telehealth (including secure messages and/or video/phone visits), and

Acknowledge telehealth has limitations compared to in-person evaluation (for example, technical issues or incomplete assessments), and

Agree to provide accurate, complete information and update it when it changes.

Related documents: Telehealth Consent • HIPAA Notice of Privacy Practices • Privacy Policy

Providers are independent

Providers make independent clinical decisions.

StemVera does not practice medicine and does not guarantee any particular diagnosis, treatment plan, or outcome.

Using the Platform does not replace your relationship with your primary care provider. We encourage you to maintain ongoing care with a local clinician when appropriate.

Prescriptions, fulfillment, and medication rules

No guarantee of prescription

Submitting an intake form or booking a visit does not guarantee you will receive a prescription. Prescribing decisions are made solely by the Provider, based on medical appropriateness and applicable laws.

Pharmacy fulfillment

If a Provider prescribes medication, the prescription may be fulfilled by an in-house or partner licensed pharmacy and shipped to your address. Shipping timelines may vary due to verification, compounding/dispensing time, carrier delays, weather, or inventory constraints.

Safety and usage

You agree to:

Use medications only as prescribed for you,

Not share or transfer medications,

Ask questions if instructions are unclear, and

Report side effects or adverse events promptly to your Provider and seek urgent care when needed.

Payments, pricing, and charges

Fees are due at the time of booking or purchase unless otherwise stated.

Prices displayed may include consultation, medication, and shipping unless otherwise stated on the checkout page.

We may update pricing at any time, but price changes generally apply prospectively.

Taxes, shipping add-ons, or other charges (if any) will be shown at checkout.

Cancellations, refunds, and no-shows

our use of the Platform is also subject to our <strong>Cancellation Policy</strong>. In summary:

Cancellations made more than 24 hours before a scheduled appointment may be eligible for a refund.

Cancellations less than 24 hours before an appointment may not be refundable.

No-shows are generally non-refundable.

Once a prescription is approved and medication has shipped, refunds are generally not available.

For full details, see: /cancellation-policy

Accounts and communications

You are responsible for maintaining the confidentiality of your account access (if applicable) and for all activities that occur under your account.

You agree that we may contact you by email, SMS, phone, or in-platform messaging regarding:

Scheduling and care coordination

Security and verification

Order/shipping updates

Required notices and policy updates

Acceptable use

You agree not to:

Use the Platform for unlawful purposes

Interfere with the Platform’s security or operation

Attempt unauthorized access to accounts, systems, or data

Upload malware or scrape/harvest data

Impersonate any person or misrepresent your identity

Submit false or misleading medical information

We may suspend or terminate access if we believe you violated these Terms or applicable laws.

Intellectual property

All content on the Platform (text, graphics, logos, design elements, and software) is owned by StemVera or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our written permission.

Third-party links and services

The Platform may reference third-party websites or services (for example, payment processors, pharmacies, analytics). We are not responsible for third-party content, policies, or practices.

Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Medical information on the Platform is for informational purposes and is not a substitute for professional diagnosis or treatment by a licensed clinician.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STEMVERA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES.

IN NO EVENT WILL STEMVERA’S TOTAL LIABILITY FOR ANY CLAIM EXCEED THE AMOUNT YOU PAID TO STEMVERA FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT THAT LED TO LIABILITY, OR $100, WHICHEVER IS GREATER.

Indemnification

You agree to indemnify and hold harmless StemVera and its officers, directors, employees, contractors, and agents from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to your misuse of the Platform, your violation of these Terms, or your violation of any law or third-party rights.

Governing law and dispute resolution

These Terms are governed by the laws of the State in which StemVera is incorporated, without regard to conflict of law rules.

Before filing a formal claim, you agree to contact us and attempt to resolve disputes informally.

Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of the Platform after changes become effective means you accept the updated Terms.

Contact us

If you have questions about these Terms, contact:

Call Us

888-902-4781

Mail Us

info@stemvera.com