Contact
Contact StemVera Support
Contact StemVera SupportNeed help with an order, consult, billing, or your account? Our support team is ready to help.
How to reach us
Please use these channels in order. Most questions are resolved at step one.
- Step 1
Start with our on-site chat agent
Look for the live chat in the lower right-hand corner of any page. This is the fastest way to get answers about orders, refills, billing, and account questions. Please make this your first stop.
- Step 2
Email us
If chat is unavailable or your question needs documentation, email info@stemvera.com and a support specialist will follow up.
- Step 3
Mail us
You may also send written correspondence to our corporate address: 1500 N Grant St #7131, Denver, CO 80203. Please note: this is a corporate mailing address only. It is not a walk-in clinic and we cannot receive in-person visitors. All appointments must be initiated through our online intake first.
- Step 4
Call us if the steps above are not working
If chat and email have not resolved your issue, call 888-902-4781 during business hours and we will help you from there.
Choose the quickest path
- Order status / shipping
- Tracking, delivery questions, damaged shipment, missing items.
- Billing / pricing
- Receipts, charges, payment questions, what’s included.
- Consult / provider visit
Help scheduling, secure messaging, follow-up questions (non-emergency).
- Refills / reorder help
- When you can reorder, refill steps, plan adjustments.
- Account / login issues
- Password, portal access, technical issues.
- Partnerships / media
- Press, partnerships, provider or pharmacy inquiries.
Prefer phone? Call 888-902-4781
Send a Message
Phone, Email & Mailing Address
- Phone. 888-902-4781 (call only if chat and email cannot resolve your question).
- Email. info@stemvera.com is monitored during business hours and is the best channel for anything that needs documentation.
- Mailing Address (Corporate Office)
- 1500 N Grant St #7131, Denver, CO 80203, United States.
Important: this is our corporate mailing address only. It is not a walk-in clinic, and we are unable to accept in-person visitors. All appointments must be scheduled through our secure online intake first. You are welcome to email us or send written correspondence to this address.
Send us a message
- First Name
- Last Name
- Phone
- Are you a current patient?
- Yes
- No
- Topic
- Order status / shipping
- Billing / pricing
- Consult / provider visit
- Refill / reorder
- Account / login
- Partnerships / media
- Order Number
- Message
- Compliance checkbox
- I agree to the Privacy Policy
Pharmacies we work with
- Pharmacy Phone Email | Address Website
- AnazaoHealth 800-995-4363
- info@anazaohealth.com
- 5710 Hoover Boulevard, Tampa, FL 33634 anazaohealth.com
- Tailor Made Compounding (859) 887-0013
- support@tailormadecompounding.com
- 200 Moore Dr, Nicholasville, KY 40356 tailormadecompounding.com
- Red Rock Compounding Pharmacy (801) 477-9444
- compounding@redrockrx.com
- 863 W 450 S, Ste 101, Springville, UT 84663 redrockrx.com
- Professional Arts Specialty Pharmacy 1-8 88-237-4737
- customerservice@professionalarts.com
- 128 Curran Lane, Lafayette, LA 70506 professionalarts.com
For questions about your treatment plan, dosing, or side effects, contact StemVera support or your provider through your secure visit/portal. Pharmacy partners can help with fulfillment/shipping questions, but clinical decisions come from your provider.
Medical safety note
StemVera support is not emergency care. If you have severe symptoms, allergic reaction signs, chest pain, trouble breathing, or feel unsafe, call 911 or go to the nearest emergency room.
Helpful links
- How It Works
- FAQ
- Cancellation Policy
- Terms
- HIPAA Notice
- Telehealth Consent
- Medical Disclaimer
Frequently asked questions
Ready to get started?
Begin your intake and get a provider review, discreet delivery and ongoing support included.